Call centres "reluctant" to let staff online
13 February 2008
New research has revealed that many call centre employers remain unwilling to let their staff online.
Categories:
People management
Call centre employers remain reluctant to let staff online for personal use, while many have no clear policy on the issue, a new survey has revealed.
Research undertaken by software firm Temperus indicated that nearly one in four call centre employees are forbidden from using the internet for activities such as checking for industry news or making travel arrangements.
At the same time, the study discovered that just under 30 per cent of employers in the sector had not devised and implemented a clear policy on staff internet use.
Commenting on the figures, Temperus managing director, Simon Norris, said: "This survey demonstrates that many call centres are taking an inflexible attitude to the issue of personal use of the internet in the workplace, despite calls from unions to adopt a measured approach."
"Too many companies ignore the fact that sensible use of the internet can enhance professional performance, and enable staff to conduct basic personal tasks without any loss of output and efficiency."
A survey of internet use among UK businesses, undertaken by Star Internet last year, revealed that one in three managers actively encouraged web usage to promote a positive working environment.
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