The ILM Level 5 Certificate in Service Improvement aims to equip learners with the skills to lead a service improvement process at their workplace. The qualification comprises of two mandatory units and covers the preparation, methodologies and implementation of service improvement.
In the first unit learners gain insight into the principles lean production, six sigma, kaizen/continuous improvement and related models. They also look at problem measurement and analysis before moving on to the second mandatory unit where they complete, evaluate and report on a service delivery improvement in their workplace.
ILM Level 5 Certificate in Service Improvement
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